Digsy

Privacy Notice

Last updated: 27 October 2026

1. Who is responsible

Digsy is operated by Digsy. Digsy is the responsible party (data controller) for personal information processed through Digsy, under South Africa's Protection of Personal Information Act (POPIA). Contact: support@digsy.co.za.

2. What we collect and why

  • Account details (name, email, login credentials) — to create and secure your account. Basis: contract.
  • Listing details (property info, photos, contact name, phone, email) — to publish and review listings. Basis: contract.
  • Accommodation needs you type into "Find my match" — to generate recommendations. Basis: contract / your request.
  • Support messages — to help you. Basis: legitimate interests.
  • Technical data (IP address, device and browser info, usage logs) — for security, fraud prevention and improving the service. Basis: legitimate interests.

We do not store card details; payments are handled by Paddle.

3. Who we share it with

  • Service providers who host our site, database, file storage, and AI recommendation processing;
  • Paddle, our Merchant of Record, for sale of listing fees, subscription management, payments, tax compliance and invoicing;
  • Professional advisers (legal, accounting);
  • Authorities where required by law.

Listing contact details you choose to publish are visible to site visitors once your listing is live.

4. International transfers

Some providers process data outside South Africa. Where they do, we rely on safeguards such as contractual protections that provide a level of protection comparable to POPIA.

5. How long we keep it

We keep your information while your account is active and as needed for legal, tax or dispute purposes. After that it is deleted or anonymised.

6. Your rights

You may ask to access, correct or delete your personal information, object to or restrict processing, and withdraw consent where we rely on it. Email us and we'll respond within 30 days. You may also complain to the Information Regulator (South Africa) at inforegulator.org.za.

7. Security

We use appropriate technical and organisational measures, including encrypted connections, access controls and private photo storage.

8. Cookies

We only use essential cookies and browser storage needed to keep you signed in and run the site. You can clear them in your browser settings, but signing in will then be required again.